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KFC now suffering gravy shortage as distribution problems continue

Just as KFC fans thought it was safe to return to the high street, the firm has now revealed it is suffering a gravy shortage.

While the majority of KFC restaurants in the UK have now reopened following a major chicken supply issue, many are offering a limited menu thanks to continuing problems with its new delivery firm.

KFC, which has 900 restaurants in the UK and Ireland, switched its supplier contract from Bidvest Logistics to DHL on February 14.

Shortly after, KFC closed hundreds of restaurants in the region due to “teething” problems at DHL.

A spokesman said on Wednesday that 97 percent of the region’s KFC restaurants are open, but are now experiencing gravy supply disruptions. The spokesman did not immediately comment on the financial impact and other aspects of the closures.

The company says most of its restaurants are now open, but are serving a reduced menu


“Due to the ongoing distribution challenges DHL is experiencing, some restaurants are continuing to serve a reduced menu,” a spokesman said. “We’re working as hard as we can to get this sorted out. We know that our gravy is a big favourite!”

The chain has apologised to customers, running a newspaper ad showing a photo of a KFC chicken bucket with the logo letters rearranged to read “FCK.” The accompanying text read: “WE’RE SORRY. A chicken restaurant without any chicken. It’s not ideal … Thank you for bearing with us.”

It has invited Twitter users in the UK and Ireland to click on #WheresMyChicken to find their nearest open KFC.

The police in Whitefield, Manchester, tweeted: “For those who contacted the Police about KFC being out of chicken … please STOP. Their website says the Prestwich store is now open if you want to follow the four police cars through the drive thru.”

Reporters were not immediately able to confirm whether customers were indeed contacting local police.

Elsewhere, one Twitter user showed two men in full KFC uniforms buying chicken at an Asda supermarket.

In the accompanying video, a man off-camera questioned the workers about the purchase and one responded: “Chicken is chicken, you know … You’re still getting KFC chicken at the end of the day.”

DHL and the GMB union, which publicly said it had warned KFC that a similar switch to DHL disrupted business at the Burger King hamburger chain, did not immediately respond to requests for comment.

Shares in Yum were up 3 percent at $82.52 in midday trading.

Article Source : https://www.telegraph.co.uk/news/2018/03/01/kfc-now-suffering-gravy-shortage-distribution-problems-continue/

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